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Service

We provide comprehensive laser marking services, including feasibility testing, customized solutions, technical support, spare parts supply, equipment maintenance, and software upgrades. kecmark is committed to delivering high-quality, end-to-end pre-sales and after-sales support throughout the product lifecycle, ensuring reliable, efficient, and trouble-free operation. Our tailored solutions protect user interests, while our prompt technical support covers installation, maintenance, training, and new product launches to meet all customer needs.

  • Technical Support

    Technical Support

    kecmark provides free technical support, including online installation guidance, debugging, and training by skilled technicians. This ensures users can operate the equipment proficiently, ensuring smooth production.

  • Warranty & Maintenance

    Warranty & Maintenance

    kecmark offers a one-year warranty and lifetime maintenance. We provide free repairs for non-human or force majeure damage, excluding wear parts. After the warranty, repairs are charged at cost.

  • Software Upgrade

    Software Upgrade

    Users receive free lifetime software upgrades from the date of purchase, ensuring the equipment stays up-to-date with the latest features and optimal performance.

  • Quick response

    Quick response

    After-sales service response time is within 8 hours. Upon receiving a repair request, our engineers will provide a clear response or online repair guidance within 24 hours until the issue is resolved.

  • Customer Access

    Customer Access

    kecmark conducts annual follow-ups with all customers to assess equipment usage and needs, providing ongoing technical support to ensure long-term satisfaction and efficient operation.

  • Customized solutions

    Customized solutions

    kecmark provides distributors with comprehensive laser marking solutions and the latest application scenarios. We also support custom laser marking machines and brackets to meet diverse needs.